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Before Purchasing the Product
Please contact the distributor in your country. Distributor can be found on the Distributor List.
After Purchasing the Product
We strongly recommend you to contact the shop where you originally purchased the product first. In the event if you have moved or the shop has been closed, you can contact us directly.
U.S.A. only |
Minoura Tech & Warranty Center
Phone 1-510-538-8599 / Fax 1-510-538-5899 / Email support@minourausa.com
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U.K. only |
Zyro Ltd. Customer Service
Phone 01845-521700 / Fax 01845-527527 / Email customerservice@zyro.co.uk
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All Other Countries |
Minoura Japan Headquarters Sales Dept.
Phone +81-584-27-3131 / Fax +81-584-27-7505 / Email minoura@minoura.jp
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What we can answer to you is the things about the product as a hardware only.
We don't answer any software issue such as how to true the bike wheel or how to build up muscles. Our answer is limited in the common level, and we have no responsibility to any issues our answer may raise up.
Distributor List
Minoura Worldwide Distributor List
Click this icon to indicate our distributor list.
Please note that distributors don't carry every product Minoura produces and the item selection must be limited. Distributor may not carry the model you want.
Warranty Service
About Minoura Warranty Program
Warranty Term
Trainers |
Frame: 5 years, Resistance Unit & Roller Drum: 1 year
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Maintenance Stands |
5 years
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Storage Stands |
2 years
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Others |
1 year (except the item which has "2-Year Warranty" indication on package)
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Every term starts from the date of your purchase. If this date cannot be confirmed, it shall set to the factory shipping date.
Covered Under Warranty (free of charge)
- The original user who purchased in brand-new and unopened condition. This right is not transferable.
- Purchased at Minoura authorized dealer
- Any problem clearly occurred due to the manufacturer's defect
- Manufacturer's voluntary recall
Not Covered Under Warranty (not free)
- Expired warranty term (except above case 3 & 4)
- Any used product (except above case 3 & 4)
- Purchased at unauthorized dealer, unauthorized internet retailer, auction (either online or offline), free market, person-to-person exchange
- In the event if the owner cannot present the sales receipt as the evidence of the original owner
- Natural wear and deterioration
- Any modification, alteration or disassembly not approved by Minoura
- Any damage due to user's abuse or wrong handling
- Any claim alleged from user's own policy
- Damage caused by natural calamity, fire and war
- Any damage or loss occurred after shipping from Minoura factory
Caution
- Minoura will try to keep the necessary replacement parts up to 7 years after finishing the final production, but it could be possible to terminate the warranty due to the mold breakage, difficulty of getting parts & materials, or unexpected design change. At that time, we shall determine to switch to another parts or model. Minoura has the right how to settle each case.
- Minoura is not responsible to restore the returned product to the original condition.
- Minoura will not pay cash even if the product cannot be repaired.
- Minoura is not responsible to any damage or loss which occurs during the process after shipping from Minoura factory. Negotiate with the courier company.
Minoura Limited Warranty Policy Download
PDF (Japanese & English 76KB) 
Warranty Process
How To Proceed Warranty in USA
Judge if it must be repaired or not
Check each product page, FAQ or ask to the shop where you originally purchased the product to judge if it can or need to be repaired.
Informing the basic information to Minoura
Once you decided to repair the product, inform the following basic information to Minoura directly or through the shop via fax or email.
- Your full name, Address, ZIP code, Daytime phone number, Fax number, Email address (No PO Box allowed. Please let us know your physical address)
- Model name (It must be as correctly as possible. Usually the product itself has its series name only. The correct model name is indicated on the package or instructions manual. If you know the SKU number, it would be helpful)
- Frame color, visible parts color or unique shape (these points are helpful to identify the exact model)
- Serial number (each trainer has its own serial number on the right side coupling tube or the base plate)
- Photocopy of the sales receipt (to confirm if you are the original owner of this product)
- Report of your claim or trouble as detailed as possible
- Parts list to change at same time (if you desire)
- Desired maximum budget for repairing (We will consider to keep the cost within this budget, but we don't guarantee it)
- If the product has been returned to us without any prior notification and if it doesn't need to be repaired, we will return it to the owner at owner's expense.
Serial number is indicated on trainer only. Any other products don't have serial number.
The trainer made on April 1, 2009 or later has a 10-digit number like as "AA01234567" on the right side coupling tube or the base plate.
Other trainers have a 2-story indication like as "ABC-0123 / VFS01234" with a white decal.
Contact:
Email |
support@minourausa.com 
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Fax |
1-510-538-5899
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Phone |
1-510-538-8599
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Quotation
Minoura will consider the repair contents by referring the information you send. If it can be repaired, we will quote the rough cost as well as the expected return date. If impossible, we will call you.
Return to Minoura
Once you accept the repair cost, send the product to Minoura together with the above necessary information.
Address |
Minoura Tech & Warranty Center
Attn: Jeff Zell
1996 East Avenue, Hayward, California 94541-5454 U.S.A.
Phone 1-510-538-8599
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In case of warranty repair (free of charge), Minoura will issue you the shipping tag. If it requires you to pay, cover the shipping cost at your expense.
Ship only the entire part to be repaired. For example, you don't need to ship whole trainer to repair the Mag unit.
Terms of Repair
Basically, please allow us 2 weeks to return the repaired product.
If it requires the parts from Japan or the operation in our Japan headquarters, it would take 1 month.
Payment
Please issue a money-cheque and ship to the center.
We are sorry we don't accept any credit card.
There could be a chance to find out another necessary parts to repair when we see the actual returned product, so it would be possible the repair cost will have to be higher than our quote. We will ask you prior to proceeding the repair works,
Shipment
We are sorry we don't ship overseas, except to the military base (for example, APO address).
We are not allowed to ship to any P.O. Box.
Voluntary Recall
1st Generation Magturbo Trainer
Minoura has been recalling the 1st generation Magturbo trainers (manufactured between 1987 - 1993) since July 2000.
The identifying points are;
- 1) Red, blue or yellow exposed cast zinc flywheel
- 2) There are 4 indentations by the mold pin on behind of the flywheel
Any Magturbo trainer which covers the flywheel in the plastic hosing is out of this recall.
Some flywheels may contain bubbles inside during the process of casting zinc, and it may be shattered while spinning at high revolution. It should occur serious injury to yourself and your neighbors and should apply heavy damage to your facilities.
STOP USING THE RECALLED TRAINER IMMEDIATELY and contact Minoura as soon as possible. Minoura shall send you the replacement Mag resistance unit at free of charge.
For more information, click this icon. 
